Why Written Warranties and Contracts Matter
Why Written Warranties and Contracts Matter
A roof is a significant investment, so the agreement should go beyond a handshake or verbal promise. Written contracts and warranties set clear expectations, minimize misunderstandings, and serve as a valuable record if issues arise.
A Contract Defines the Project
A professional roofing contract should specify the work to be performed and what the homeowner is purchasing. Depending on the project, it may include:
The roofing materials and installation system
Removal and disposal of existing materials
Underlayment, flashing, fasteners, and ventilation
Permit and inspection responsibilities
Property protection and cleanup procedures
Payment amounts and project milestones
How concealed damage and change orders will be handled
Without written details, the homeowner and contractor may recall conversations differently. If the project changes, document the revised scope and price before starting additional work.
Not All Warranties Cover the Same Things
Roofing projects commonly involve two different types of warranties.
A manufacturer’s warranty typically covers eligible roofing materials, subject to the manufacturer’s conditions, limitations, and registration requirements. The roofing contractor provides a workmanship warranty, which addresses qualifying installation issues.
Homeowners should know the duration of each warranty, what is covered or excluded, whether it is transferable, and any maintenance or notification requirements. A statement like “your roof is covered” does not replace written warranty terms.
Keep Your Roofing Documents
After the project, keep the signed contract, approved change orders, payment records, permits, inspection documents, product information, photographs, and warranty documents. These records are useful for service requests, manufacturer claims, insurance documentation, or selling your home.
Before signing any agreement, read the entire document and request clarification on anything unclear or missing. Ensure all important promises are in writing.
Packard Roofing & Waterproofing provides written proposals and warranty information to help homeowners understand the roofing system, project responsibilities, costs, and protections. Clear documentation ensures a better experience before, during, and after the project.
